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The Inkfluencer: Complaints Policy

Last Updated: July 22, 2025

The Inkfluencer ("we," "us," or "our") is committed to providing a high-quality service to all our users. We recognize that sometimes things can go wrong. This Complaints Policy outlines our commitment to handling complaints fairly, efficiently, and confidentially. We welcome your feedback as it helps us improve our platform and services.

1. Our Commitment

  • We will treat all complaints seriously and with respect.

  • We will ensure that all complaints are handled consistently, fairly, and confidentially.

  • We will aim to resolve complaints as quickly as possible.

  • We will use the feedback from complaints to improve our services and internal processes.

2. Who Can Complain?

This policy applies to anyone who uses our services, including:

  • Readers

  • Authors

  • Influencers

  • Partners

  • Members of the public

3. How to Make a Complaint

To make a complaint, please follow these steps:

  1. Submit in Writing: All complaints must be submitted in writing via email. This ensures we have a clear record of the issue.

  2. Contact: Send your complaint to our dedicated support email: hello@theinkfluencer.com.

  3. Include Key Information: To help us investigate and resolve your complaint as quickly as possible, please include:

    • Your full name and contact details.

    • A clear and detailed description of the complaint, including what happened, when it happened, and who was involved.

    • Any relevant evidence, such as screenshots, order numbers, or communication logs.

    • What you would like us to do to resolve the issue.

4. The Complaints Handling Process

Once we receive your complaint, we will follow this process:

  1. Acknowledgement: We will acknowledge receipt of your complaint within 3 business days.

  2. Investigation: The complaint will be assigned to the appropriate team member for a thorough and impartial investigation. We may need to contact you for further information during this time.

  3. Response: We will provide a formal response to your complaint within 15 business days of our initial acknowledgement. This response will outline our findings and proposed resolution.

  4. Escalation: If you are not satisfied with our response, you may request that your complaint be reviewed by a senior team member. This must be done in writing, stating the reasons for your continued dissatisfaction. We will provide a final response within 15 business days of this escalation.

5. Confidentiality

All complaints and related information will be handled with strict confidentiality. We will only share information with those who need to be involved in the investigation and resolution process.

6. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

7. Contact Us

If you have any questions about this policy, please contact us at: Email: hello@theinkfluencer.com

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